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Press Release |  |
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| FOR IMMEDIATE RELEASE Contact: Susan MacTavish Best Best Public Relations susan@bestpr.net 415.505.0301
FOR IMMEDIATE RELEASE
Esurance Inks Multi-Year Deal with AutoWatchAuto Insurance Company Experiences Success with Online Vehicle Repair Monitoring
SAN FRANCISCO, CA – March 12, 2008 – Esurance, the direct-to-consumer personal auto insurance company, announced the signing of a six-year agreement with AutoWatch, a unique Web-enabled system designed for monitoring auto repairs. Esurance launched AutoWatch in January 2007, and the program has been a huge success with the auto insurance company’s tech-savvy customer base. Gary Tolman, Esurance President & CEO, stated, “Our customers use the Internet to manage their lives, so they really appreciate the ability to monitor their vehicle’s repair online. In one of our claims surveys, policyholders who used AutoWatch showed increased satisfaction with the claims process because AutoWatch helps expedite vehicle repair.” Esurance AutoWatch customers see a 16.5% reduction in repair length, totaling approximately two whole days. This results in a 6% increase in customer satisfaction among Esurance’s AutoWatch users, based on the auto insurance company’s internal claims surveys. In addition to the six-year partnership announcement, Esurance recently completed some user interface enhancements to its AutoWatch implementation, making AutoWatch even more integrated with Esurance’s online customer experience. Esurance customers using the auto insurance company’s direct repair program can monitor their vehicle’s repair online in a virtually seamless process. David Henderson, AutoWatch President, commented, “Esurance is a great partner for us, particularly because of its technology focus and commitment to excellence in user interface design. With a customer base that’s so Internet-focused, our partnership with Esurance is a perfect fit.” Tolman concluded, “Our customers deserve to have the information they want 24/7, and we’re pleased that we can actually show them their car’s repair real-time. Getting into an accident is always stressful, and Esurance is committed to helping our customers during that time. We’re very pleased to sign a long-term agreement with AutoWatch.”
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