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Here's where the rubber meets the road. Why should a shop install
AutoWatch™? Here are some of the most important reasons why:
- You'll get more business. Your customers are going to
love this system and they'll tell their friends and family about
it. When they have an accident, your shop will be the first
one that comes to mind.
- You'll close more sales. AutoWatch™ is a unique
closing tool. Ask your prospective customers if the shop down
the street will let them see photos of their vehicle in the repair
process. Why not? Are they hiding something?
- Substantially reduce your incoming phone calls.
Since the latest vehicle repair status and photos are available on
your web site, your customers have fewer reasons to call.
Studies show that as many as 70% of incoming phone calls to a body
shop are basic vehicle status questions. Many of these will be
eliminated.
- Improve efficiency with email communication. More of
your customers will use email instead of the phone. That means
that your service Advisors will be able to better organize their
time instead of constantly being interrupted by the phone.
- Increase your customer's satisfaction and your CSI scores.
Your customers will love the AutoWatch™ system. The system
also includes a "pop-up" survey system. In place of
the fourth photo, your customer will be prompted to take a brief
survey. Why is this important? This survey takes place
while the vehicle is still in your shop. If there is a
problem, you can improve your customer's experience while you still
have their vehicle. This will increase your CSI scores.
- Develop new Insurance company relationships.
Insurance companies will be impressed with your new level of
customer service. Many of our customers have reported new DRP
relationships because of AutoWatch™.
- Reduce Cycle Time. Why should an Adjustor visit your
shop and delay the repair for a supplement approval? Instead,
have them review the vehicle with the photos on your web site.
They don't need to visit your shop.
- Manage your vehicle repair progress. With our Internal
Vehicle Management system, you'll be able to see the progress of all your
vehicles at a glance. If a vehicle has remained in repair
process too long, you'll be alerted.
- Build a high-traffic web site. Most body shop web
sites are a business card-on-line, with very little traffic.
With the AutoWatch™ system, your web site will have dynamic
information that your customers want. If you're part of a
dealership, there's a very good chance that your web site will have
more traffic than the dealership's main site. A lot
more. Some of our customers are getting 2000 to 4000 visitors
per month. That's an average of 200 visitors per business day.
- New marketing opportunities. With AutoWatch, you'll
have a unique tool that can be used in your radio, television,
billboard and direct marketing efforts. We'll help you develop
new marketing materials too.
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